Terms of Sale

The terms that apply when you buy a paid Sawti plan.

v1.1 Effective 29 August 2026

These Terms of Sale govern the purchase of a paid Sawti plan. They apply in addition to the Terms of Use, which continue to govern use of the app itself.

1. The Publisher and the Seller

The publisher of Sawti is Rami Hanna, individual entrepreneur (entrepreneur individuel), INSEE activity code 90.03B, SIRET 909 970 881 00019 (SIREN 909 970 881), 32 Mail des Charmilles, 10000 Troyes, France. Contact: https://sawti.io/contact.

The seller of record is Paddle. Paid plans are sold through Paddle, which acts as merchant of record. Paddle is the party named on your receipt: it concludes the sale with you, takes the payment, applies the consumption tax due in your country, and issues refunds. Your contract for the purchase is therefore with Paddle; your contract for using the app is with the publisher, under the Terms of Use.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle’s own buyer terms apply to the payment and are shown to you at checkout.

2. Scope

These terms apply to every purchase of a paid Sawti plan made through sawti.io, by a consumer or by a professional. Where a provision is expressed as protecting consumers, it applies to consumers only.

3. Pre-contractual information

Before you pay, the purchase page tells you, clearly and legibly: what the plan includes, its total price including all taxes, how payment is taken, how long the contract lasts, how it renews, how you end it, and that the legal guarantees apply. This meets Article L221-5 of the French Consumer Code. Placing an order confirms you received that information.

4. Plans, price and tax

Plans and prices are those displayed on the purchase page at the moment you order. Prices shown to consumers are inclusive of all taxes (toutes taxes comprises).

The publisher operates under the French VAT exemption for small businesses (franchise en base de TVA, “TVA non applicable, article 293 B du Code général des impôts”). Because Paddle sells to you as merchant of record, Paddle determines, collects and remits the VAT or sales tax due in your own country, and that tax appears on your receipt from Paddle.

We may change prices at any time. A change never affects a period you have already paid for. If a price change would apply to your renewal, you are told before the renewal is charged, in time to cancel.

5. Placing an order

You order by selecting a plan, entering your details on Paddle’s checkout, and confirming payment. Confirming payment creates a binding order. Paddle then sends you a receipt by email, together with the means of activating your plan.

6. Free trial

A free trial precedes the paid plans. It requires no payment method and expires on its own. It creates no obligation to buy and no charge, and it never turns into a paid plan without a separate, explicit purchase by you.

7. Duration, renewal and cancellation

A plan runs for the period you chose (monthly or annual) and renews automatically for the same period until you cancel.

You may cancel at any time, without giving a reason and without penalty, from the billing portal linked in your Paddle receipt or by contacting us. Cancelling stops the next payment. It does not shorten the period you have already paid for: your plan keeps working until that period ends.

For consumers, French law on tacit renewal (Article L215-1 of the Consumer Code) applies where it is applicable, including the right to end the contract free of charge during the period following the notice of renewal.

8. Right of withdrawal

As a consumer buying at a distance, you have 14 days from the conclusion of the contract to withdraw, without giving a reason and without penalty (Article L221-18 of the Consumer Code).

A paid plan is digital content supplied immediately. Under Article L221-28, 13° of the Consumer Code, you lose the right of withdrawal for such content only if, at checkout, you (a) expressly request that performance begin during the 14-day period, and (b) expressly acknowledge that you will thereby lose your right of withdrawal. The checkout asks for both, because a plan cannot be switched on immediately otherwise. If you do not give them, your plan starts after the 14 days.

Independently of this, our Refund Policy gives you 14 days to ask for a full refund of any payment, for any reason, even where the statutory right has ended. See https://sawti.io/refund.

To withdraw, tell us in an unambiguous statement using the contact form, or use the model form in the annex below. No particular wording is required. We refund all sums paid without undue delay and within 14 days of being informed, using the same payment method.

9. Refunds

Refunds are governed by the Refund Policy at https://sawti.io/refund, which forms part of these terms. It gives you at least the 14-day statutory refund, and adds refunds for unintended renewals and for periods lost to a fault on our side.

10. Legal guarantee of conformity

The paid plan must conform to what was described and must work as you may legitimately expect. The legal guarantee of conformity for digital content and digital services (Articles L224-25-12 and following of the Consumer Code) applies in full. It cannot be excluded or limited, and it is separate from and additional to anything in these terms.

If the plan does not conform, you may require it to be brought into conformity, and if that is not done within a reasonable time or without significant inconvenience to you, you may obtain a price reduction or terminate the contract, on the conditions the Consumer Code lays down. The guarantee applies for the whole period the plan is supplied.

For a continuous supply of digital content or a digital service, the burden of proving conformity lies with the professional throughout the supply period.

11. Availability

We aim to keep Sawti available continuously, but access may be interrupted for maintenance, for updates, or by a failure of a third-party provider. If an interruption attributable to us prevents you from using a plan you have paid for, section 5 of the Refund Policy and the legal guarantee of conformity both apply.

Sawti sends your recordings to a third-party processing provider (see the Privacy Policy). A failure of that provider may interrupt the service.

12. Liability

We are liable for the foreseeable damage caused by a failure to perform our obligations under these terms.

Nothing in these terms excludes or limits liability where the law forbids it, in particular for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross or wilful misconduct, or under the legal guarantees. Any clause creating a significant imbalance to the detriment of a consumer is an unfair term (clause abusive) and is treated as unwritten.

Sawti produces text from speech using automated language models. It can make transcription and translation errors. You remain responsible for reading and checking the text before you rely on it, and we are not liable for a decision you take on the basis of an unchecked transcription.

13. Personal data

Personal data connected with a purchase is processed as described in the Privacy Policy at https://sawti.io/privacy. Payment data is collected and held by Paddle, not by us; we never see your card details.

14. Consumer mediation

A consumer has the right, after making a written complaint to us first, to have recourse free of charge to a consumer mediator with a view to settling the dispute amicably (Article L612-1 of the Consumer Code).

We are a member of CM2C, a consumer mediator referenced by the Commission d’évaluation et de contrôle de la médiation de la consommation (CECMC) and competent for online and distance selling. In accordance with the provisions of the Consumer Code on the mediation of consumer disputes, after contacting us and failing an answer that satisfies you, you may use a consumer mediation procedure free of charge with:

CM2C 49 rue de Ponthieu 75008 Paris, France Telephone: 01 89 47 00 14 Website: https://www.cm2c.net/declarer-un-litige.php Email: litiges@cm2c.net

Please raise your complaint with us first through https://sawti.io/contact. Mediation is available if our answer does not satisfy you.

You may also, at any time, contact the European Consumer Centre France (Centre Européen des Consommateurs France) for a cross-border dispute within the EU.

15. Governing law and disputes

These terms are governed by French law.

If you are a consumer resident in another country, this choice of law does not deprive you of the protection of the mandatory rules of your own country of residence, and you may bring proceedings in the courts of your own country.

Complaints should be sent first through https://sawti.io/contact. We try to resolve them directly.

16. Annex: model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Its use is optional.

To Rami Hanna, 32 Mail des Charmilles, 10000 Troyes, France, via https://sawti.io/contact:

I hereby give notice that I withdraw from my contract for the supply of the following digital service: ..............................

Ordered on: ..............................

Name of the consumer: ..............................

Address of the consumer: ..............................

Email address used for the purchase: ..............................

Date: ..............................